Beaver Emergency Services Commission

Emergency Contact Centre Alarm Monitoring Number Change

The 9-1-1 system at Strathcona County Emergency Communications Centre is being upgraded.  There are no changes to the 9-1-1 number and emergency calls will continue to be handled seamlessly. 

However the long-dial “Alarm Line” number (780-449-6707) that alarm monitoring companies use to contact our centre is changing. 

Although some single-family homes use alarm monitoring, the majority of users are multi-family developments, schools, care facilities, public service buildings and commercial businesses. It is important that these facilities are notified of the change so they may advise their respective alarm monitoring contractors. Therefore, to ensure no delays in response are experienced, we ask that any facilities in the area that engage an alarm monitoring company be aware of the change and notify their alarm monitoring companies to make the number change.

There will be a transition period during which users dialling the old contact number will be call forwarded to the new contact number, including a recorded message advising of the change. This, together with communication from you, will give users in your area ample time to notify their alarm monitoring companies of the change so procedural documentation can be updated with the new number.

Old number (calls will be forwarded until 12/31/2017) – 780 449-6707

New number (effective 09/25/2017) – 780 449-9701

If you have any questions, please contact the Beaver Emergency Services Commission Office.